Hotel Sunroute New Sapporo is a 3-star hotel situated in the heart of Sapporo City Centre. The hotel features 300 air-conditioned rooms designed for guest comfort. Located across from the Tanuki-koji shopping arcade, it provides easy access to various attractions and shopping areas.
Location
The hotel is conveniently located within walking distance of Susukino entertainment areas and various shopping districts. It is just 0.5 miles from the Sapporo Clock Tower and 0.2 miles from Odori Park. A 2-way public bus service from Shin-Chitose Airport adds to the ease of transportation.
Rooms
The hotel offers a variety of room types, including double and twin rooms, accommodating different guest needs. All rooms are equipped with modern amenities such as refrigerators, LCD televisions, and electronic bidet toilets. Private bathrooms feature shower/tub combinations with complimentary toiletries.
Eat & Drink
Alitalia Restaurant serves a buffet breakfast and lunch, providing a wide range of dishes. Guests can also enjoy authentic Chinese cuisine at Hontanron Restaurant. For convenience, snacks are available at the 24-hour convenience store located on the ground floor.
Leisure & Business
Hotel Sunroute New Sapporo offers several amenities for leisure and business travelers. Guests can indulge in in-room massages or spa services. The hotel also provides dry cleaning/laundry services and a 24-hour front desk.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Great location
Varied dining
Compact rooms
Mixed service
7.4/10
Very good
Rooms
7.9
Location
9.3
Service
7.5
Dining
7.7
Guest reviews
7.4/10
based on 20 reviews
8.1
8.1/10based on 518 reviews
Archie
United Kingdom,
June
2024
7.6/10
The hotel is conveniently located close to shopping streets and eateries, making it a great spot for a visit. The rooms, though somewhat small, are surprisingly comfortable, providing a cozy stay. The service, while generally good, had a few hiccups like forgetting to clean a used tea cup. The dining options offer a good variety of dishes but can become repetitive. Overall, a decent value for the money with some minor room for improvement.
Rooms
8.0
The rooms are small but very comfortable.
Service
7.0
The service was good with some minor lapses like forgetting to wash used cups.
Location
9.0
The location is excellent, close to shopping streets and eateries.
Dining
7.0
The dining has a good selection but can be repetitive.
Facilities
7.0
The facilities are decent and cater to basic needs.
David
United Kingdom,
May
2024
8.6/10
The hotel is conveniently located between Odori Park and Susukino, making it perfect for exploring the snow festival sites and enjoying shopping and dining options nearby. The rooms, especially two of which had massage chairs, were clean and spacious, ideal for a stay with three adults. The service went above and beyond, changing our room promptly and offering helpful assistance. The dining experience was satisfactory, with a good buffet breakfast available. Overall, a convenient and comfortable stay with great value for money.
Rooms
9.0
The rooms were clean, spacious, and two of them even had massage chairs.
Service
9.0
The staff was very helpful, welcoming, and quick to accommodate our needs.
Location
10.0
The hotel's location was very convenient, within walking distance to major attractions and dining options.
Dining
7.0
The dining experience, especially the buffet breakfast, was good.
Facilities
8.0
The hotel offered dry cleaning and laundry services, enhancing the overall convenience of the stay.
Simon
United Kingdom,
April
2024
8.6/10
The hotel's location is superb with Tanukikoji street just next to the hotel and the airport bus stop outside. The rooms are clean and comfortable, though a bit compact for two persons sharing a double bed. The service was very helpful overall but not so friendly. The dining experience offers varied and delicious Western and Japanese food, with the option to take coffee in a to-go cup. The facilities are well-maintained and enjoyable.
Rooms
8.0
The rooms are clean and comfortable, though a bit compact for two persons sharing a double bed.
Service
7.0
The service was very helpful overall but not so friendly.
Location
10.0
The hotel's location is superb with Tanukikoji street just next to the hotel and the airport bus stop outside.
Dining
9.0
The dining experience offers varied and delicious Western and Japanese food, with the option to take coffee in a to-go cup.
Facilities
9.0
The facilities are well-maintained and enjoyable.
Great location
Compact rooms
Raymond
United Kingdom,
April
2024
7.6/10
I found the hotel to be a convenient choice with its superb location, close to Tanukikoji street for shopping and with easy access to eateries. However, the service could use improvement in terms of English proficiency, despite recommending a great sushi restaurant nearby. The rooms were clean and comfortable, albeit slightly smaller than expected.
Rooms
8.0
The rooms were clean, although a little dated but still provided a good size and a big, comfortable bed.
Service
7.0
The staff were very helpful and welcoming, but more capability in English communication would be beneficial for international guests.
Location
9.0
The location was superb, being next to Tanukikoji street and having the airpot bus stop conveniently outside. Easy access to eateries and shops made it very convenient.
Dining
7.0
The dining experience was okay, with other outside options available, but the buffet breakfast was hearty and you could even take coffee to-go.
Facilities
7.0
Howard
United Kingdom,
March
2024
7.4/10
The hotel is superbly located right next to the bustling shopping street and airport bus stop, making it incredibly convenient for exploring the area. The rooms, although showing some signs of wear and tear, were spacious and clean, providing a comfortable stay for our family of five. The service was quick to accommodate our needs, but could be more welcoming by local standards. The buffet breakfast was a highlight, offering a variety of tasty options including the unique experience of taking coffee to-go. Overall, a great value for money stay with some room for improvement in service.
Rooms
8.0
The rooms are clean and comfortable, perfect for a family of 5 despite some wear and tear.
Service
7.0
The service was prompt in addressing our requests, albeit lacking the friendliness expected locally.
Location
9.0
The hotel is excellently situated near the vibrant shopping street, with easy access to transportation options like the airport bus stop and Sapporo Station.
Dining
7.0
The buffet breakfast offered a good selection, though it could benefit from more varied options to avoid monotony.
Facilities
6.0
The facilities were adequate, though nothing particularly stood out during my stay.
Frederick
United Kingdom,
March
2024
7.4/10
The hotel offers spacious and clean rooms with convenient amenities like an alarm clock, heater control, light switches, and power outlets at the bedside cabinet. Although the room can feel warm with limited cooling options and may be small for two people, making it a bit cramped for a restful night's sleep.
Rooms
7.0
The rooms are spacious and clean, equipped with necessary amenities.
Service
6.0
The service varied from being not very informative or proactive to being very helpful and kind.
Location
9.0
The location is superb, offering easy access to shopping streets, train stations, and popular tourist spots like Odori Park and the Snow Festival venue.
Dining
8.0
The dining experience was enjoyable with a good buffet breakfast featuring a variety of Western and Japanese food options.
Facilities
7.0
The hotel offers basic facilities and services, meeting the guests' needs adequately.
Arthur
United Kingdom,
March
2024
6.0/10
The hotel has a convenient location near downtown, shopping areas, and main festival sites. The rooms are too small, making it challenging for two people to sleep comfortably, but they have massage chairs. The service could be more informative and friendly. Dining offers a good variety but can be monotonous. The facilities are decent, but there are better options for the price paid.
Rooms
5.0
The rooms are rather small for two persons, especially the double bed, which made it hard for us to have a good night's sleep. They do have massage chairs, though.
Service
5.0
The service was not very informative and lacked initiative. They could improve by being more helpful and friendly.
Location
8.0
The hotel is conveniently situated between Odori Park and Susukino, near shopping areas and festival sites.
Dining
7.0
The dining experience is good but can get monotonous with limited variety. Other dining options outside the hotel are available.
Facilities
6.0
The facilities are decent, but there are better options available for the price.
Reginald
United Kingdom,
March
2024
8.2/10
The hotel is ideally located on the Tanukikoji shopping street, making it perfect for shopping and near major attractions like Odori Park and Susukino. The rooms are clean and well-designed, although they are small, typical for Japan town hotels. The service is friendly and helpful, but there might be language barriers for English speakers. The dining experience offers a good variety of Western and Japanese options with a great buffet breakfast. Overall, great value for the central location.
Rooms
8.0
The rooms were clean and in perfect working order, cozy but designed well.
Service
7.0
The service was super helpful and friendly, although English communication could be improved.
Location
9.0
The location is fantastic, right on the Tanukikoji shopping street, convenient for shopping and near major attractions.
Dining
9.0
The dining experience was very good with a variety of Western and Japanese food options, including a great buffet breakfast.
Facilities
8.0
The hotel's facilities are well-stocked and offer varieties for a hearty meal.
Betty
United Kingdom,
February
2024
7.8/10
The hotel is cozy and comfortable, perfect for a pleasant stay. The service is friendly and helpful, although improvements could be made to keep services updated. The location is superb with Tanukikoji street just around the corner, making it easy to explore shopping and dining options. The dining experience offers a good buffet breakfast, ideal for starting the day right.
Rooms
8.0
The room is small but very comfortable, suitable for a cozy night's sleep.
Service
7.0
The staff were friendly and helpful, going above and beyond to assist even in finding a lost item.
Location
9.0
The hotel's proximity to Tanukikoji Shopping Street and the airport bus stop make it incredibly convenient for shopping and dining enthusiasts.
Dining
8.0
The buffet breakfast is very good, offering a variety of options to start the day right.
Facilities
7.0
The facilities are decent, providing a comfortable stay overall.
clean
compact rooms
Stuart
United Kingdom,
February
2024
8.4/10
The hotel's location is superb with Tanukikoji street just next to the hotel and the airport bus stop outside. The rooms are a good size with a big comfortable bed, but the double bed is rather small for two persons. The services provided, including help in finding lost items and English proficiency, were super helpful and friendly. The dining offers a good buffet breakfast but can be monotonous. The facilities are worth the money, and the proximity to various attractions makes this hotel convenient.
Rooms
8.0
The rooms are a good size with a big comfortable bed, but the double bed is rather small for two persons.
Service
9.0
The hotel staff is super helpful and friendly, with a good command of English.
Location
10.0
The hotel's location is superb with Tanukikoji street just next to the hotel and the airport bus stop outside.
Dining
7.0
The dining offers a good buffet breakfast but can be monotonous.
Facilities
8.0
The facilities are worth the money, offering convenience for travelers.
John
United Kingdom,
January
2024
8.6/10
The hotel is conveniently located near excellent dining options and shopping streets. The rooms, though small by international standards, are clean and well-equipped. The service is top-notch, with friendly and helpful staff. The dining experience offers a variety of Western and Japanese food. The facilities are well maintained and cater to guests' needs.
Rooms
8.0
The rooms, although small by international standards, are clean and well-equipped.
Service
9.0
The staff is very friendly and helpful.
Location
9.0
The hotel's location is excellent, near Susukino station and surrounded by shops and restaurants.
Dining
8.0
The dining experience offers a good variety of Western and Japanese food.
Facilities
9.0
The facilities are well maintained and cater to guests' needs.
Friendly staff
Small rooms
Tim
United Kingdom,
January
2024
8.2/10
The hotel is ideally located near shopping areas and dining options, offering a convenient base for exploring the city. The rooms are well-designed and spacious, although not suitable for more than one person. The service is friendly and helpful, with a great recommendation for a nearby sushi restaurant. The dining experience features a good variety of Western and Japanese food, including a satisfying buffet breakfast to start the day. The facilities are well-equipped to meet guests' needs, making for a comfortable stay.
Rooms
8.0
The rooms are clean and in perfect working order, small but well-designed.
Service
7.0
The staff were friendly and recommended a good sushi restaurant nearby; however, communication might be challenging if English is needed early in the morning.
Location
9.0
The location is fantastic for shopping, near the famous Tanukikoji Shopping Street and Odori Park, making it ideal for sightseeing.
Dining
8.0
The dining options include a variety of Japanese dishes and a very good buffet breakfast to kick off the day.
Facilities
9.0
The hotel provides all necessary amenities, ensuring a comfortable and enjoyable stay.
Max
United Kingdom,
December
2023
8.0/10
I had a pleasant stay at the hotel. The rooms, although small, were very comfortable and well-designed, which made up for the size. The service was accommodating, especially when they helped locate my daughter's lost phone. The location was superb, with easy access to the airport and nearby shopping areas. The dining experience was satisfying, with a good buffet breakfast.
Rooms
8.0
The rooms were clean and in perfect working order, albeit a little small.
Service
8.0
The service was attentive, and they promptly changed our room at no extra charge.
Location
9.0
The hotel's location was convenient, with the airport bus stop right outside and close proximity to shopping and dining options.
Dining
8.0
The dining experience was enjoyable, especially the buffet breakfast.
Facilities
7.0
The facilities were well-equipped and met my needs during the stay.
George
United Kingdom,
December
2023
8.8/10
The hotel is conveniently situated between Odori Park and Susukino, making it a prime spot for exploring the snow festival sites. The rooms are spacious with a big, comfortable bed, suitable for up to 2 persons. The service is exceptional with kind and polite staff willing to go the extra mile to assist guests. The location is fantastic for shopping and sightseeing, being right on Tanukikoji street. The dining offers a good selection of varied and delicious Western and Japanese food, with the option to take coffee to-go.
Rooms
9.0
The room was a good size with a big comfortable bed and clean with enough space for luggage. Free WiFi is a nice touch.
Service
9.0
The staff are very kind and polite, going above and beyond to assist guests, like helping find a lost phone and unlocking rooms when needed.
Location
10.0
The hotel's location is superb, with Tanukikoji street right next to it and easy access to shopping and restaurants. It is conveniently between Odori Park and Susukino, ideal for exploring the snow festival sites.
Dining
8.0
The dining experience offers a good selection of varied and delicious Western and Japanese food, although it could be improved by changing the menu occasionally. The ability to take coffee to-go is convenient.
Facilities
8.0
The hotel offers a range of facilities to enhance the stay, catering to guests' needs.
Oliver
United Kingdom,
November
2023
9.0/10
The hotel is situated in an excellent location, right in the middle of the bustling shopping street, making it convenient for exploring and finding great places to eat. The rooms, while compact by international standards, were impeccably clean and surprisingly spacious for accommodating three adults. The service was top-notch, with the staff being not only really nice and helpful but also quick to accommodate our room change request without any extra charge. The location, with easy access to Susukino station and surrounded by numerous shops and restaurants, was a great plus, although a bit further from New Chitose airport for incoming guests. The dining experience offered a well-stocked and varied buffet breakfast, perfect for a hearty meal before heading out, with the option to grab a to-go cup of coffee. Facilities were well-maintained and provided everything we needed during our stay.
Rooms
9.0
The rooms were clean and spacious for 3 adults, designed efficiently.
Service
9.0
The service was excellent, with accommodating staff and helpful recommendations.
Location
10.0
The location couldn't be better, right in the heart of the shopping street and close to Susukino station for easy exploring.
Dining
8.0
The dining experience was delightful, offering a satisfying buffet breakfast and the flexibility to take coffee to-go.
Facilities
9.0
The facilities were well-kept, offering everything we needed for a comfortable stay.
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